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The installation and use of VersaChock products are entirely the customers risk. We highly recommend an experienced technician evaluate the product specification, usage and installation prior to purchase/installation. Safety and customer satisfaction are our number one priority!
VersaChock warrants products due manufacturers defects for one year from date of purchase to original retail purchaser. VersaChock will, at its discretion, repair or replace the defective product. Shipping costs, labor for product removal/installation, loss of use, loss of time, consequential loss, or any other claim of loss arising, will not be the responsibility of VersaChock (unless required by law) VersaChock will not be responsible for improper installation/use, abuse, overloading product, extreme conditions, or neglect.
Returns will only be accepted with a pre-authorized RA (Return Authorization) Please contact customer service to obtain an RA.
Defective returns: will only be accepted with an RA. Return must include description of defect. Refund will be issued if defect is due to the fault of VersaChock.
Shipping Damage and Loss
VersaChock inspects 100% of product packed and shipped, so it is not likely product to have damage caused prior to shipping. All damage and loss due to shipping will require claims be made with shipping carrier. Please contact carrier immediately upon damage or loss.
In the event a mispack has occurred, please contact us and we will do our best to correct any mistakes promptly.
** VersaChock Customer Service will provide assistance for returns and claims in order to provide the best experience for our customers! Your satisfaction is our number one priority!